Get going with existing teams
Ozonetel’s blended view lets agents who manage other channels support WhatsApp communication front the same window.
WHATSAPP BUSINESS SOLUTION
AI-Powered WhatsApp Contact Center Solution
Everything you need to deliver enterprise-grade service levels on this popular messaging app.
Trusted by 2000+ Businesses
Why use WhatsApp for customer support?
WhatsApp customer support helps you reach your customers on a platform they love.
Popular
With 450 million users & 99% open rates, WhatsApp is the world’s most popular messaging channel.
Cost-Effective
It’s efficient & cost-effective as agents can handle 3x chats simultaneously, with domestic & international users.
Media-Rich
Customers and businesses can securely share images, voice messages, locations, and more.
How does it work?
Create & modify your IVR without writing a line of code.
Get a WhatsApp Number
You need a WhatsApp Business API Number/s to get started. If you can’t get one, we connect you to our approved WA Business API Providers, to expedite the process.
Configure it within Ozonetel CloudAgent
This enables you to route & distribute chats amongst your agents, while they seamlessly respond from their dashboards. You can view performance, record transcripts, and manage chat queues with ease.
Integrate with CRM
Integrate with your CRM so that agents can automatically view and edit customer information in a single, unified window while chatting.
That’s it! Publish your new Whatsapp Customer Support number and get going.
Speak to our sales representative to get started.
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
Key Features
A decade of creating customer communication communications has helped us build a state-of-the-art solution.
Route
Efficiently route WhatsApp conversations to agents in various departments
Distribute
Distribute chats evenly amongst Your workforce
Track
Track performance on 400+ parameters
Automate
WhatsApp Bot greets and replies to L1 queries
Built for Enterprises
Enterprises and fast-growing businesses can quickly experiment with this channel.
Configure a bot in minutes
Our easy drag and drop bot creator can be used to automate messages and offer 24 X 7 support.
All the support you need
Ozonetel ensures 24×7 live phone support, as well as personalized onboarding and training for all your agents.
Why Ozonetel?
Go beyond WhatsApp support. Manage all your customer communications on our full-featured contact center solution.
Complete Contact Center Capabilities
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24 x 7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
WhatsApp, Call, Social Media. Manage it all together
CX Hub
Get one platform to manage your customer interactions across WhatsApp, email, social media, messaging channels, and more.
Amazing customer reviews
Frequently Asked Questions
A number of Business API Providers have been pre-approved by WhatsApp to get businesses their WhatsApp Business AP
Currently, there are stringent rules that prohibit you from sending messages to anyone who has not opted-in for your WhatsApp messaging. So while you can manage some engagement activities, cold sales messages are not possible