CX Hub
Manage customer interactions across email, social media, messaging channels, and more.Use AI to boost productivity and satisfaction scores like never before.
BLENDED CALL CENTER SOLUTION
Inbound & outbound calls from the same platform
Trusted by 2000+ Businesses
Why run a blended call center?
Growing business use blended call centers for improved operational efficiency
Highly Productive
Optimizes agent time. Conduct outbound activities when inbound volumes are low
Holistic Service & Sales
Gives your agents all the tools they need to win trust and resolve problems.
Better Customer Relations
Enables a single agent to fully manage a customer account
How it works
Easy to setup and scale.
Go live instantly
Our cloud-based solution can be set up in minutes. No hardware or software is needed. Simply log in to get started. And. increase or downsize agents instantly.
Build Call flows
An intuitive, visual interface lets your team build complex, multi-level IVRs with ease. Design better call flows and self-service without writing a line of code.
Distribute calls
Evenly distribute workloads amongst your agents whether they’re working from home or office, anywhere in the world.
Monitor & Manage
Get 70+ real-time and historical reports to supervise agents from anywhere, and help them faster when things go wrong.
Speak to our sales representative to get started.
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
Unmatched Features
The most feature-packed blended solution
Configurable Multi-level IVR
Speech Recognition, Drag & Drop IVR, Text to Speech
Skill Routing
Define custom call logic
Automatic Call Distribution
Easy workforce management
Live Monitoring
Agent performance, call queues.
Self Service
Impress callers with an automated menu.
Readymade CTI Connectors
Screen pop, Click to Call & more.
Recordings & Reports
Bulk downloads, comprehensive insights
Dialers
Predictive, Progressive, IVR Dialer
Mobile App
Work from anywhere
Personalize Conversations with a Consolidated Desktop
Ready-made integrations with your CRM and ticketing solutions improve every conversation
Need a more comprehensive solution?
Why Ozonetel?
Perfect for a growing call center needs
Robust & Resilient
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24 x 7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
Amazing customer reviews
