Speech Analytics

Unlock the true value of your call center data

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Trusted by 2000+ Businesses

How can speech analytics help your call center?

Elevate your call center from a cost-center to a data goldmine.
prevent escalation
Prevent Escalations

Real time sentiment alerts prevent escalations before they occur.

quality assurance
100% quality assurance

Never-before quality assurance across 1every single call

marketing insight
Marketing Insights

Derive higher value from your call center data

How It Works

Activate the Speech Analytics dashboard within Ozonetel CloudAgent for sentiment, demographics, speed, and call quality insights.
speech rate
Speech Rate

Customers may not understand your agents if they speak too fast or too slow. Monitor speech rate to ensure clarity across all your calls.

agent volume
Agent volume

Raised voices could signal conflict. Create alerts for supervisors to “barge in” and take over calls when this happens.

customer sentiment
Customer Sentiment

Analyze customer sentiment across every single call and use it for training, intervention, or marketing.

customer gender
Customer Gender

Track customer demographics across various campaigns and use it to improve and customize your offers.

Automate Speech Transcriptions

Automatic transcriptions can help you maintain records or derive deep customer and performance insights.

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Delve Deeper into your Conversations

Keyword Analytics help gauge the training program effectiveness, script adherence, or marketing insights such as customer interest in a specific product or promotional offer.

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Monitor Call Quality on Every Call

Signal to noise ratio calculates how much background noise there is on your calls. Measure this ratio across all your calls, and get alerts when the call quality drops.

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Why Ozonetel?

Perfect for a growing call center needs
Robust & Resilient
  • ISO-Certified
  • 99.9% Uptime
  • Handles 2.5 billion calls annually
Unmatched adaptability
  • Monthly pricing. Scale up or down in minutes
  • Open API library for customizatation if needed.
  • Option to work with your existing SIP trunk.
Stellar support
  • 24 x 7 live phone support
  • Free onboarding and training
  • One point contact from sales to onboarding

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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Frequently Asked Questions

Zoho Phinebridge Dialer enables managers to auto-dial complete contact lists. The dialer skips unanswered and busy tones and connects agents to live call recipients on the other end. To use this dialer, the basic flow is:

Export your leads from Zoho

Import your leads into Ozonetel CloudAgent (integrated with Zoho)

Start dialer and start making calls.

Yes. Zoho Phonebridge can accelerate inbound lead responses. When an inbound lead fills a form,  your agent will be notified with an alert, or you can use our auto-dialers to automatically call the lead.

When you have a Zoho phone bridge integration, all calls or chats that are made to your business phone are auto-logged into the system against any existing customer ticket. If there is no existing customer ticket, a new ticket is automatically generated, and the call is logged against that.

Yes, when you have a Zoho phonebridge integration, call recordings are automatically stored against the customer ticket.