INBOUND CALL CENTER SOLUTION
Quickly connect customers to agents. Anytime, Anywhere.
Instantly access all the tools you need to ensure highly responsive phone support.
Trusted by 2000+ Businesses
What is an inbound call center solution?
An inbound call center solution is a software that helps business manage how their inbound calls are routed, distributed, and answered. A cloud based call center is a browser based, and requires no setup or software. You simply login to answer calls, or route and monitor your agents.
How does it work?
Because our solution is cloud-based, its easy to instantly setup & scale.
Build your IVR & call flow
An intuitive, visual interface lets your team build complex, multi-level IVRs with ease. Design better call flows and self-service without writing a line of code.
Integrate your CRM
Readymade integrations with all major CRMs gives agents instant access to relevant caller information on every call. This help you accelerate speed of resolutions, ensuring happier agents and customers.
Distribute calls
Route call by skill and evenly distribute calls amongst your agents whether they’re working from home or office, anywhere in the world.
Monitor & Manage
Live monitoring allows managers to supervise agents from anywhere, and help them in real time. 70+ reports plus accessible call recordings gives you all the insights you need to boost performance.
Speak to our sales representative to get started.
At Ozonetel, we connect you with product experts who will deeply understand your requirements before
recommending a solution that perfectly matches your business goals.
Why Ozonetel?
Perfect for a growing call center needs
Robust & Resilient
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24 x 7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
Feature List
Need a more comprehensive solution?
Blended Call Center
Use the same solution to manage your inbound calls, callbacks, and outbound calls.
CX Hub
Manage customer interactions across email, social media, messaging channels and more.
How do businesses use an inbound call center?
Businesses use inbound call solutions to efficiently manage and respond to customer support or inbound sales queries. Here is how many firms use Ozonetels’ cloud solution to amp service levels and customer satisfaction scores.
Amazing customer reviews
