AI-POWERED OMNICHANNEL SOLUTION

Transform customer experience with Ozonetel CX hub

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Trusted by 2000+ Businesses

How CX hub helps you

Build the seamless, fast, personalized communications your modern customer craves
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AI & Automation

Automate first-level interactions on any channel with our proprietary AI.

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Omnichannel Routing

Recognize and give agents complete context, no matter what channel your customer contacts you on.

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Deep CTI Integrations

Your contact center and CRM act as one, seamlessly sharing information & easing agent workflows.

Overcome your most critical CX challenges

Manage higher volumes, slash cost per contact, and accelerate responsiveness
Scale-up capacity

Automate and handle higher call and chat volumes across all your digital and voice channels with a single AI deployment.  Intelligent self-service solutions can triple your interaction capabilities while cutting costs per contact. 

Unify the customer journey

When customers and prospects have to repeat information, every time they switch channels, it drastically reduces satisfaction and conversion rates. CX hub gives your agents relevant customer information from across all their interactions.

Overhaul Experience

When you free up your agents to answer calls that really matter, simplify workflows, and provide accurate context, it

Grow with Ozonetel

Here is why Ozonetel is uniquely placed to serve growing business needs
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Flexible

Our monthly price plans and unique interface lets you scale up or downsize agents in any channel, and even use the same teams to manage multiple channels.

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Open Cloud Platform

Our open API platform has helped hundreds of businesses customize dashboards, and develop unique workflows.

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Supportive

Only Ozonetel offers both enterprise and owing business unmatched personalized onboarding, training, and 24 x 7 live phone support.

Unmatched Features

Enterprise-grade features, perfected over 2 billion+ interactions.
No Coding Bots & IVR

build complex IVRs including self-service IVRs or simple chatbots with a drag & drop interface.

Intelligent Routing

Route calls and chats by department, timings, or customer needs.

Blended Dashboards

Enable blended agents to manage both chat & voice channels

Detailed ScreenPops

Automatically enable agents to see relevant customer details and interaction history across all channels

Auto Logging

Auto logs every chat and call and autosave transcripts & recordings within CRM

Advanced Reports

AI-based speech analytics and 70+ live and historical reports.

See complete feature list

Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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