100% dependable, proven platform
Our robust platform handles 12 million calls and 50 million API hits daily. Distributed international points of presence ensure clear voice quality across 150+ countries.
SALESFORCE CTI
Better conversations from within Salesforce
100% call logging, excellent voice clarity, and all the features you need to create truly powerful communications from within Salesforce.
Trusted by 2000+ Businesses
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Easier sales, happier customers
Sales teams are 30% faster at closing calls with Ozonetel’s Salesforce CTI
Unified Window
& Screenpops
Dial, answer, or transfer calls from within Salesforce. See relevant customer data during calls.
100% Call Logging
& Advanced Analytics
Never miss a lead. Every call even abandoned ones, are auto-logged by our CTI.
Custom Call
Logic
Build complex IVRs and customer call flow with our drag and drop IVR. Use open APIs for an added layer of customization
Loved by implementation partners & users
We go the extra mile to ensure you get the results you seek
Works with any telecom provider
Ozonetel’s solution ensures the best call rates. But if you don’t want to change your telephony provider, we offer a unique system of integrating with your existing telecom trunk.
Loaded with Features
Ozonetel is packed with the routing, number masking, call distribution, and dialer features you need to run truly effective campaigns,
“Ozonetel's superior call handling features, easy use API's allowed Stetig to create a holistic CTI solution for many of our marquee customers. This has created a platform that can be leveraged and enhanced further.”
Ankur Priyadarshan | Stetig Consulting
Features List
Making and receiving calls isn’t enough. Ozonetel has all the features you need to route, distribute,
monitor, and manage communications better.
monitor, and manage communications better.
Inbound
- IVR
- Auto Attendant
- Custom Hold Music
- After hour routing
- Voice mail
- Skill routing & Hunt Groups
- Automatic Call & Chat Distribution
Agent Features
- Mute & Hold
- Multi-Party Conference
- Consultative Hold
- Warm & Blind Transfer
- Screen Pop Notifications
- Offline Agent Feature
Outbound & Omnichannel
- Virtual Numbers
- Click to Call
- IVR Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- SMS Plugin
- Social Media Integration
Management Features
- Call Recordings
- Live Call Monitoring
- Supervisor Barge In
- Abandoned Call Reports & Alerts
- Reports & Alerts
- Agent Status & Productivity Reports
- Voice Mail Alerts
