Smooth interactions for productive agents and happier customers.
Trusted by 2000+ Businesses
Instantly go live with cloud solutions
Inbound Support Solution
Boost service levels with our inbound call solution
Outbound Service & Sales
Connect faster with our outbound dialers and more
Omnichannel Interactions
Add and manage your digital channels with ease.
Boost productivity & accelerate responses
We’re Proving Contact Center Software Can Be Better
Adapts to your business needs
Adapt to your existing systems with our open library of APIS for unmatched custom flows, integration with PBX, or even your existing SIP trunk. Plus get ready integrations with almost any CRM or business solution.
- Zoho
- Zendex
- Salesforce
- Hubspot
- Leadsquared
Consultative like no other
Get a single point expert to guide you from product selection till you’re up and running. Plus training and onboarding at no extra cost.
Ozonetel has helped us maximize agent productivity, increase customer contact rate, easily create multiple campaigns, minimize and track idle time. It’s easy to use, at a fair rate, and their support team is terrific.
Alexsa Torres | Sr. Director, Quality & Customer Experience at RPA Energy
Every call center feature you need
Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
Smart Routing & ACD
Accelerate responses with sophisticated routing & distribution.
Automated Recordings
Auto record calls and view recordings against customer tickets for easy tracking.
Sophisticated Monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Mobile App
Enable work from anywhere while tracking every call.
Seamless CTI
Easy access to customer information for better conversations
Multiple Auto Dialers
Speed up every campaign with a choice of predictive & progressive dialers
CRM Integrations
Improve conversions with seamless CRM integrations.
Real-Time Reports
Monitor performance across multiple campaigns with ease.
Data Security
Ensure customer privacy by masking customer phone numbers
Click to Call
Sales reps click to call prospects from their CRM
Call Recordings
Call recordings are automatically recorded and logged.
Social Media & Messaging
Quickly respond to customers on Twitter, Facebook,
WhatsApp & SMS
Offer support and proactive messaging on a channel customers love
Conversational AI
Intelligent bots ensure fast responses 24 x 7.
ACD
Intelligently route and distribute chats and calls amongst your agents
Unified Window
One window for agents to answer chats, calls, & messages.
Seamless CTI
Agents see customer data on every conversation.
Amazing customer reviews
Transform your customer experience
Don’t stop at a call center solution. Ask our agents how Ozonetel can unifyand transform your customer journey across multiple platforms with CX hub.